A six-step guide to reserving accommodation on the ZimParks Online Booking Platform — from search to confirmation.
On the landing page, choose Your Nationality first — only Zimbabwe unlocks ZWG pricing; all others price in USD. Select Displayed Prices In (your payment currency), then pick your Destination and Accommodation Type, select Check-in / Check-out dates, and adjust number of Adults and Children (6–12). Click the green Check Availability button.
The results page lists all available units with the price per night. Use the Filters sidebar (Site Type, etc.) and Sort by to narrow options, or switch between List and Grid view. Check each unit's capacity and charging notes, click View details to learn more, then click Select on your chosen facility. Use Modify Search (top) to change dates or guests.
Complete the guest form: First Name, Last Name, Email, Phone (include country code, e.g. +263), Your ID, ID Type, Nationality and Address. Tick Create an account? to set up a login — you’ll use this to view your bookings and for future reservations. The left panel shows your dates, the Conservation Fee matrix (Local / SADC / International), VAT and Total Price. Review Booking Conditions before continuing.
On the Check Your Details page, confirm your guest information (Name, Phone, Address, Email, Nationality) and the green Order Summary — Subtotal, Conservation Fees and Total (USD). Then under Select Payment Method choose one of: Cash Payment, Visa/Mastercard, Ecocash or Zimswitch, and complete payment. Do not refresh or close the browser while payment is processing.
On success, an on-screen confirmation with a booking reference is shown and a confirmation email is sent. Save or print this reference — present it on arrival at the park gate.
Open My Bookings (top menu) any time after signing in. Your profile band shows your contact details, and the Accommodation Bookings table lists each reservation — Booking Number, Unit, Check In / Check Out, Booking Date, Payment Status and Total Amount. Use the Action column to Pay for any booking still marked Pending, and the side menu to Update Profile or start a new booking.
Do not re-book. Check your email and account dashboard before retrying.
Adjust your dates or guest count or try an alternative park or unit.
Log in and open My Bookings to view or re-download confirmations.